Frequently Asked Questions

We deliver to mainland Singapore, excluding Jurong Island and other islands.

We deliver via cold-chain truck/logistics. This helps to ensure minimal temperature fluctuation of the products throughout delivery. 

Delivery fees will be waived for orders of $100 or more after any discounts or promotions. For orders below $99.99, the delivery fee is $12. If an order exceeds 300 items, additional charges may apply.

Yes, you can update your delivery address or contact details at least 24 hours before the scheduled delivery date. Any changes made after this time may incur a surcharge of $12 (incl. of GST) for regular orders and $30 for bulk orders.

Find out more about our Shipping Policy here.

We deliver from Mondays to Saturdays, between 2pm to 7pm.

All our products are selected with stringent criteria and we are confident of the quality of our products. As such, we do not offer an refund unless the item delivered is not the correct order.

That said, if you are not satisfied with what you have received, do contact us at ecommerce@seacogroup.com.sg and we will do our best to address the issue.

Also, in the unlikely event where there is a mistake with the order, please contact us at ecommerce@seacogroup.com.sg

To ensure that the seafood delivered is fresh, we will only do the packing on the day of delivery. Hence, orders should be placed at least 2 days in advance.

We will do a quality check on the seafood before packing them in styofoam boxes with ice-gel pack to preserve their quality and freshness.

All live seafood will be delivered via cold-chain logistics to ensure that they are kept at peak freshness from us to you. We ensure that the seafood is live upon packing and delivered in a temperature-controlled environment. However, if the items are not to your expectation upon delivery, please contact us at ecommerce@seacogroup.com.sg or 6288 1411 and we will do our best to resolve the issue.

Due to the nature of the product, we do require someone to be home to receive the delivery so that the live seafood is handed over in its best condition.

Unfortunately, there is currently no self-collection option for live seafood.

Yes, we do! When placing your order, you may include your request in the Remarks box.

Be rewarded as you shop!

SEACOins is our Loyalty and Rewards Programme. Sign up now and enjoy exclusive perks such as a welcome 500 SEACOins (SGD 5) and birthday perks.

You will also earn 1 SEACOins for every dollar spent on completed orders at seaco-online.

For more info, check out the terms and conditions here.

SEACOins are applicable to all collections on www.seaco-online.com except the “Fresh Produce” collection.

As with all good things that comes to an end, so does our SEACOins. SEACOins have to be redeemed within 12 monthsfrom the issue date, otherwise it will be forfeited.

Any redeemed rewards not claimed within 1 month from issue date will be forfeited.

No. Unfortunately, your SEACOins and redeemed rewards are non-transferrable. 

Rewards cannot be stacked; 1 reward can only be applied to 1 transaction.  

Just click on the light blue tab labelled "SEACOins" located at the bottom right of any page on the website and it will reflect the amount of SEACOins you’ve acquired. 

It is easy to redeem points!

Just click on the light blue tab labelled "SEACOins" located at the bottom right of the page and choose the rewards you want to redeem. After redeeming, there will be an option to apply the code to your current cart and it will be automatically registered.

For further inquiries, please contact us at +65 6288 1411 or email us at ecommerce@seacogroup.com.sg

Your information is used to fulfil orders placed through the site, communicate with you, screen for potential risk or fraud, and provide you with information or advertising relating to our products or services based on your preferences.

For more information, please refer to the privacy policy here.