FAQs – Seaco Online
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Seaco-online.com completes revamp of our website to bring you a better seafood buying experience!


Do I have to pay to be onboard the Loyalty Programme?
Of course not! It is absolutely free! Just create an account, subscribe to our newsletter and you’re onboard!
How do I earn and spend my SEACOins?
You can earn 1 SEACOin with every $1 spend on completed orders on www.seaco-online.com. SEACOins can be used to redeem various rewards and can be applied to your cart upon checkout.
Can I use my SEACOins for all collections?
SEACOins are applicable to all collections on www.seaco-online.com except the “Fresh Produce” collection.

Will my Seacoins expire?
As with all good things that comes to and end, so does our SEACOins. SEACOins have to be redeemed within 12 months from the issue date, otherwise it will be forfeited.
Will my redeemed rewards expire?
Any redeemed rewards not claimed within 1 month from issue date will be forfeited.
Are my SEACOins transferable? 
No. Unfortunately, your SEACOins and redeemed rewards are non-transferrable. 
Can I redeem more than one reward at one time?
Rewards cannot be stacked; 1 reward can only be applied to 1 transaction.  
How do I check my SEACOins balance?
Just click on the light blue tab labelled "SEACOins" located at the bottom right of any page on the website and it will reflect the amount of SEACOins you’ve acquired. 
How do I redeem the points and apply it to my cart?
It is easy! Just click on the light blue tab labelled "SEACOins" located at the bottom right of the page and choose the rewards you want to redeem. After redeeming, there will be an option to apply the code to your current cart and it will be automatically registered.
For further inquiries, please contact us at +65 6288 1411 or email us at support@seaco-online.com.

How is my information used?

Your information is used to fulfil orders placed through the site, communicate with you, screen for potential risk or fraud, and provide you with information or advertising relating to our products or services based on your preferences.

Is my information shared with third parties?

Yes, we share your personal information with third parties to help us use these details as described above. For example, we use Shopify to power our online store and Google Analytics to understand how customers use the site. Nevertheless, we do not sell or rent your personal information to third parties without your consent. Rest assured that your details are safe.

How is my information protected?

We have measures in place to protect your information, such as maintaining secure servers and using encryption to protect sensitive information like credit card numbers. Additionally, we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

Explore further details about our Privacy Policy and address any additional questions by clicking this link.

What are the terms and conditions for using your website?

Our website, operated by Seaco Online, is subject to specific terms and conditions outlined in our Terms of Service. By engaging in our services, you agree to adhere to these terms, which govern your usage of the site, including any transactions or interactions. These terms encompass various aspects, such as your responsibilities as a user, limitations on use, and dispute resolution mechanisms.

What is your policy on returns and refunds?

At Seaco Online, we strive to ensure your satisfaction with our products and services. Our Return Policy outlines the procedures and conditions for returning items and seeking refunds. It covers aspects like eligibility criteria, timelines for returns, and acceptable reasons for refunds. We aim to provide a transparent and fair process for handling returns and refunds to enhance your shopping experience with us.

Do you offer warranties or guarantees?

We understand the importance of confidence and assurance when making purchases. While specific warranties or guarantees may vary depending on the products or services offered, we are committed to ensuring quality and customer satisfaction. Any applicable warranties or guarantees will be outlined in the product descriptions or service terms. Our goal is to provide reliable and trustworthy offerings, backed by appropriate assurances wherever possible.

Please review our complete Terms of Service for detailed information.

What areas do you deliver to in Singapore?

We provide delivery service in mainland Singapore, excluding Jurong Island and other islands.

What are the delivery fees for orders?

We offer waived delivery fees for orders of $150 or more after any discounts or promotions. For orders below $ 149.99, the delivery fee is $12. If an order exceeds 300 items, additional charges may apply.

Can I request a change in delivery address or contact details?

Yes, you can update your delivery address or contact details at least 24 hours before the scheduled delivery date. Any changes made after this time may incur a surcharge of $12 (incl. of GST) for regular orders and $30 for bulk orders.

Explore further details about our Shipping Policy and address any additional questions by clicking this link.


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