Free Delivery on all orders above $120

Sign up for an Account and get Free 500 SEACoins (SGD5)

Frequently Asked Questions

Got a question? Find your answer in the FAQs below or chat with us via the WA button!

FAQs

Shipping Policy

What areas do you deliver to in Singapore?

We deliver to mainland Singapore, excluding Jurong Island and other islands.

How do you deliver and what are the charges?

We deliver via cold-chain truck/logistics. This helps to ensure minimal temperature fluctuation of the products throughout delivery. 

Delivery fees will be waived for orders of $120 or more after any discounts or promotions. For orders below $119.99, the delivery fee is $12. If an order exceeds 300 items, additional charges may apply.

Can I request a change in delivery address or contact details?

Yes, you can update your delivery address or contact details at least 24 hours before the scheduled delivery date. Any changes made after this time may incur a surcharge of $12 (incl. of GST) for regular orders and $30 for bulk orders.

Find out more about our Shipping Policy here.

What are the delivery timeslots?

We deliver from Mondays to Saturdays, between 2pm to 7pm.

Returns and Refunds

What is your Return and Refund policy?

All our products are selected with stringent criteria and we are confident of the quality of our products. As such, we do not offer an refund unless the item delivered is not the correct order.

That said, if you are not satisfied with what you have received, do contact us at ecommerce@seacogroup.com.sg and we will do our best to address the issue.

Also, in the unlikely event where there is a mistake with the order, please contact us at ecommerce@seacogroup.com.sg

Live Seafood

How long in advance do I need to place my order?

To ensure that the seafood delivered is fresh, we will only do the packing on the day of delivery. Hence, orders should be placed at least 2 days in advance.

How will the live seafood be packed for delivery?

We will do a quality check on the seafood before packing them in styofoam boxes with ice-gel pack to preserve their quality and freshness.

How will the live seafood be delivered?

All live seafood will be delivered via cold-chain logistics to ensure that they are kept at peak freshness from us to you. We ensure that the seafood is live upon packing and delivered in a temperature-controlled environment. However, if the items are not to your expectation upon delivery, please contact us at ecommerce@seacogroup.com.sg or 6288 1411 and we will do our best to resolve the issue.

What if no one is home during delivery?

Due to the nature of the product, we do require someone to be home to receive the delivery so that the live seafood is handed over in its best condition.

Can I collect on my own?

Unfortunately, there is currently no self-collection option for live seafood.

Do you provide killing, cleaning and cutting services?

Yes, we do! When placing your order, you may include your request in the Remarks box.

Loyalty & Rewards - SEACOins

Why join our Loyalty and Rewards Programme (SEACoins)?

Be rewarded as you shop!

SEACOins is our Loyalty and Rewards Programme. Sign up now and enjoy exclusive perks such as a welcome 500 SEACOins (SGD 5) and birthday perks.

You will also earn 1 SEACOins for every dollar spent on completed orders at seaco-online.

For more info, check out the terms and conditions here.

Can I use my SEACOins on all collections?

SEACOins are applicable to all collections on www.seaco-online.com except the “Fresh Produce” collection.

Will my Seacoins expire?

As with all good things that comes to an end, so does our SEACOins. SEACOins have to be redeemed within 12 monthsfrom the issue date, otherwise it will be forfeited.

Will my redeemed rewards expire?

Any redeemed rewards not claimed within 1 month from issue date will be forfeited.

Are my SEACOins transferable? 

No. Unfortunately, your SEACOins and redeemed rewards are non-transferrable. 

Can I redeem more than one reward at one time?

Rewards cannot be stacked; 1 reward can only be applied to 1 transaction.  

How do I check my SEACOins balance?

Just click on the light blue tab labelled "SEACOins" located at the bottom right of any page on the website and it will reflect the amount of SEACOins you’ve acquired. 

How do I redeem the points and apply it to my cart?

It is easy to redeem points!

Just click on the light blue tab labelled "SEACOins" located at the bottom right of the page and choose the rewards you want to redeem. After redeeming, there will be an option to apply the code to your current cart and it will be automatically registered.


For further inquiries, please contact us at +65 6288 1411 or email us at ecommerce@seacogroup.com.sg

Privacy Policy

How is my information used?

Your information is used to fulfil orders placed through the site, communicate with you, screen for potential risk or fraud, and provide you with information or advertising relating to our products or services based on your preferences.

For more information, please refer to the privacy policy here.